TERMS AND CONDITIONS

Organization and responsibilities:

This website, which belongs to the  SUNSHINE  TRAVEL PERU Tour Operator Travel Agency , declares that it acts as an intermediary between users and the entities or persons in charge of providing air or land transportation services, accommodation, food, or any other contracted service. through the website of the Tour Operator Travel Agency   SUNSHINE TRAVEL PERU EIRL. In this sense, the Travel Agency undertakes to comply with the aforementioned intermediation services, with the exceptions specified in these General Conditions and is not responsible for the non-compliance of said entities in the execution of their obligations, nor for unforeseen events caused by strikes, climatic conditions, delays, earthquakes, quarantines, as well as for material, personal or moral damages that the passenger may suffer due to loss, damage or theft of luggage, or due to accidents, illnesses or deaths. From all this, the user must claim directly before the companies providing the unfulfilled service, in which the Tour Operator Travel Agency  SUNSHINE TRAVEL  PERU EIRL will collaborate with the user as soon as possible. These "General Conditions" are governed by the rules of the commercial civil system and other applicable laws.

This Website, in its capacity as a travel agency, is subject to the liability regime established by Law 300/96, DR 1075/97 and other regulatory decrees.

liability clause

SUNSHINE TRAVEL PERU EIRL  is subject to the liability regime established by Law 300/96, DR 1075/97, Decree 2438 of 2010 and the regulations that modify, add or reform them. The responsibility of the organizer of the tourist plan or package is limited to the terms and conditions of the program in relation to the provision and quality of the services. The agency does not assume any responsibility towards the user for the air transport service, except in the case of a chartered flight and in accordance with the conditions of the transport contract.

The reimbursement policies for services not provided due to situations of force majeure or fortuitous event, action or omission of third parties or the passenger, not attributable to the Tour Operator travel agency,  SUNSHINE TRAVEL PERU EIRL  before or during the trip, which may be subject to refund, will be defined by each operator and will be confirmed to the user once the travel documents are reserved and issued, as well as the percentages of penalties or deductions that may apply. The SUNSHINE TRAVEL PERU Travel Agency is not responsible for the sums requested in reimbursement. Reimbursements that may arise will be made within the specific terms and conditions of the chosen plan. However, in the event that the process takes longer for reasons beyond the control of the Travel Agency, SUNSHINE TRAVEL PERU will not recognize any interest on the amounts to be reimbursed. The reimbursement percentage will depend on the supplier's conditions and the administration expenses of the  SUNSHINE TRAVEL PERU EIRL Tour Operator agency.

The agency does not assume responsibility towards the user or traveler for events such as accidents, strikes, riots, earthquakes, climatic or natural phenomena, security conditions, political factors, denial of entry permits or visas, legal issues of the traveler, health issues and any other case of force majeure or fortuitous event that may occur before or during the trip.

In case of force majeure or fortuitous event before or during the trip (accidents, strikes, riots, earthquakes, climatic factors, security conditions, political factors, denial of entry permits, health issues, among others), or simply with the In order to guarantee the success of the plan, the operator and/or the SUNSHINE TRAVEL PERU agency may modify, replace or cancel itineraries, dates, flights, hotels, optional services, which is now accepted by the passenger at the time of acquiring the services. and according to the specific terms and conditions of the plan.

In case a visa is required, the Tour Operator Travel Agency SUNSHINE TRAVEL PERU will provide advice on the case, being the exclusive autonomy of the consular authority, everything related to the procedure, the requested documents, the study, costs, duration of the procedure and approval or rejection. In case of visa refusal, there will be no refund of the sums paid by the applicant. In any case, it will be the sole responsibility of the passenger, the process and compliance with the requirements reported.

In the specific terms and conditions of each plan, the form of payment and term will be defined. The value and form of payment of deposits or advances, tickets, reservations for sporting and cultural events, fairs, exhibitions and the like, will be subject to the conditions of the organizer of such events, which will be informed at the time of purchase.

The passenger will be solely responsible for the custody of their luggage and travel documents. The Tour Operator Travel Agency  SUNSHINE TRAVEL PERU , may guide the passenger in the event of loss of their luggage or travel documents, however, under no circumstances, will it be responsible for the loss, damage, deterioration or loss of said elements. The Travel Agency Tour operator  SUNSHINE TRAVEL PERU will inform the passenger of the restrictions established by the airlines regarding prohibitions, maximum weight and number of pieces per passenger, people allowed in the attractions or tourist sites, limitations or impediments to access due to maximum capacity. However, it will be the exclusive responsibility of the passenger to comply with said policies, which may vary by disposition of the transport companies or the service provider.

All additional information regarding validity, conditions, exit taxes from Colombia and abroad, fees, charges and other mandatory payments, preventive health measures of the destination, assistance services must be consulted by the user during the making of the reservation. , likewise on travel documents, according to the characteristics that apply to each one.

All prices, rates, taxes, rates or contributions, presented in this bulletin or quote are subject to change, availability and validity without prior notice, which must be assumed by the passenger at the time of issuance of travel documents. Restrictions and conditions apply to each published rate according to its validity. The hotel tariff depends on the chosen accommodation. The cancellation policies, penalties, restrictions and particular conditions of the package will be informed to the passenger at the time of issuance of the travel documents.

The client declares that he knows and fully accepts these conditions, which constitute the sole, total and exclusive agreement of any agreement or legal provision to the contrary, regarding the terms, conditions and restrictions of the contracted services.

Authorizations, licenses and trademarks

The Travel Agency is the owner of this site and has the corresponding authorizations for the use of content such as: images, graphics, characters, texts, software, videos, among others, as well as the HTML, CSS, PHP and other codes used. to implement this site.

Ningún código o contenido podrá ser modificado, copiado, distribuido, retransmitido, utilizado, reproducido y/o publicado bajo ningún concepto, con excepción de lo que esté expresamente autorizado por estas normas y en las instrucciones de cada sección de este sitio.

By accepting these conditions, the User who enters reviews, images, videos or comments on the Site, agrees to assign to this Tour Operator Travel Agency the non-exclusive, copyright-free, perpetual, irrevocable and fully transferable right to third parties , to use, reproduce, modify, adapt, publish, translate, create derivative products, distribute and display said reviews, images, videos or comments throughout the world and in any media. You will also grant this Tour Operator Travel Agency and sublicensees the right to use the name that accompanies such review or comment, if any, in connection with such review or comment. Any modification or use of the content or code of this site for purposes other than those permitted constitute a violation of the copyright laws (Copyright) and other intellectual property rights, as well as the criminal regulations that the particular situation may give rise to.

Users and, in general, those who intend to establish a link between any website and any of the pages of the website, must respect Our corporate image and the logo of this our travel agency SUNSHINE TRAVEL PERU Website. Links may not be established from the website to websites where the logo or any element that identifies this Tour Operator SUNSHINE TRAVEL PERU Travel Agency as the owner of the website does not appear, all of the above with the prior and written authorization of use by SUNSHINE TRAVEL PERU.

This site has been designed solely and exclusively for your personal use. It is prohibited to commercialize the content, information, software, products and services obtained from this site.
The contents of this website are registered under the laws of Copyright, it is a registered trademark of this Travel Agency.

If you are aware of an infringement of our trademark, please let us know by e-mailing sunshinetravelcusco

disclaimer

The information, software, products and services published on this website may contain inaccuracies or errors, including rates and/or prices, errors in particular. SUNSHINE TRAVEL PERU does not guarantee the accuracy and declines all responsibility for errors in the information and description of content and/or services found on the website, which in some cases are provided by the providers of these services. In addition, this SUNSHINE TRAVEL PERU expressly reserves the right to correct any price on the website, reservations made due to an incorrect price. In such a case, if available, it will offer you the opportunity to keep your reservation at the correct price or the cancellation of the reservation, without penalty, as long as it complies with the above characteristics.

Services

Additional terms and conditions may apply to reservations, purchase of goods and services and other sections of this site, depending on the specific service provider and you as a user agree to accept said clauses.

Registrations

The simple fact of registering to participate in any trip of these general conditions implies that nothing should be understood or imagined as included if it is not described in the programs.

Limitations of personal and commercial use

This site may only be used to make bona fide reservations or purchases and may not be used for purposes other than those described herein. No speculative, false or fraudulent reservations will be made. As a user, you assume that you are of legal age to use the site and to accept the legal and economic obligations that this entails. You accept that you are aware of all the responsibilities that derive from the use of the website of this  SUNSHINE  TRAVEL PERU whether these are caused by you or by third parties operating under your password. The information, programming codes, products and other services published on this portal may contain typographical errors and inaccuracies. This SUNSHINE TRAVEL PERU de Viajes and collaborators will periodically make changes to update the information. As a condition of your use of this site, you warrant that you will not engage in any illegal or prohibited activity on the site under the above terms, conditions, and requirements.

Description of terms in any of the products or services found on the website of this Travel Agency Tour Operator  SUNSHINE TRAVEL PERU

AIR

"TOURIST WITH RESTRICTIONS" RATE:

When the buyer chooses the "Tourist with restrictions" fare, unless expressly indicated, it is a fare in which changes, cancellations or refund of the amount of the reservation are not allowed (except paying any penalty provided by the airline according to the fare applied ). This means that it is not allowed to use the air ticket in a different way than what was contracted, this fact including trying to use the return of a flight, without having previously used the outward flight.

ADMINISTRATIVE FEE:

An administrative fee is charged per passenger and the value varies according to the purchase process used, which is non-refundable and in case of changes or modifications that require changing the ticket, said fee will be charged again.

UNACCOMPANIED MINORS:
(Regular flights).

For air transportation purposes, a minor is a person who has not reached the age of 18 on the date of the flight.

* BABY/INFANT (INF):

It is the minor who on the date of the flight has not yet turned newborns up to 2 years of age. He travels without occupying a seat, accompanied by a person over 18 years of age, paying a variable percentage of the adult fare...

Limitations of minors with each adult:

Regular flight companies usually accept for each adult passenger a maximum of:
A BABY (INF). One BABY (INF) and one CHILD (CHD) under 5 years old.
Two CHILDREN (CHD) under 5 years old.
To fly with more than two CHILDREN (CHD) between 5 and 12 years old, you will have to consult with the airline that operates.

Exceptionally (it will always be necessary to check with the corresponding airline) two BABIES (INFANTS) may be accepted for each adult passenger, provided that one travels in the arms of the adult passenger and the second in an approved car seat, occupying the seat next to the passenger. passenger. The rate to be applied for the BABY occupying the seat will be the same as that of a CHILD (CHD).

Check with your business advisor for other restrictions.

Flights on low-cost airlines

The regulations of low-cost airlines in general, oblige all minors under 17 years of age to always travel accompanied by an adult and duly documented with the corresponding national identity, which can be a DNI or PASSPORT. In case of non-compliance with said regulations, those under 17 years of age will be denied boarding.
THE CANCELLATION POLICIES AND RIGHT OF WITHDRAWAL of each service will be informed in the specific consultation of the service.

travel destinations

It is recommended that the traveler check the warnings that the place chosen for the trip has.

For the sale of trips,  SUNSHINE TRAVEL PERU , Viajes does not represent or guarantee that traveling to said points is recommended or without risk and is not responsible for damages or losses that may result from traveling to these places.

Documentation: All passengers must carry the necessary personal documentation. SUNSHINE TRAVEL PERU , declines all responsibility for the information, withdrawal and rejection of visas.

Baggage: In ground transportation, Tour Operator SUNSHINE TRAVEL PERU travel agency expressly denies any responsibility in case of loss, damage or theft for any reason. We recommend that passengers witness the handling, loading and unloading of luggage. In air transport, the IATA (International Air Transport Association) regulation will be applied.
Clarifications

1. The porterage service, when included in the program, is provided at the airports and at other boarding locations. The hotels have their own staff for this purpose.

 2. Tips represent gratitude for the efficiency of a service received, and as such, are always voluntary. Presentation at the airports The presentation for boarding at the airports must obey the margin established by the airlines.

Cancellations: At any time the user may cancel the requested and contracted services, and will be entitled to a refund of the deposit as long as the contracted program does not have conditions that indicate otherwise. In case of cancellation of air tickets, the regulations of the airlines and the competent organizations (IATA) will be observed. In the case of operations on chartered flights, the cancellation clauses are those that apply to the program.

Claims: They must be made in writing or via e-mail sunshinetravelcusco@gmail.com. You will find the information in our Customer Service section.


Concordance: When requesting registration in any travel program marketed by SUNSHINE TRAVEL PERU EIRL, the client and/or passenger declares that he knows and approves all the terms of these "General Conditions", which are available to be printed, as well as the special conditions described in the travel program or in the specific travel project.

Advertising

Part of the Website may contain advertising content or be sponsored. Advertisers and sponsors are solely responsible for ensuring that the material submitted for inclusion on the Site complies with the laws that may be applicable in each case. The Tour Operator SUNSHINE TRAVEL  PERU travel agency   will not be responsible for any error, inaccuracy or irregularity that may be contained in the advertising content or that of the sponsors.

In any case, to file any claim related to the advertising Content inserted in the Portal, you can go to the following email address: sunshinetravelcusco@gmail.com 
and from there you will contact the patent

Conexiones y enlaces con terceros portales

Este sitio puede contener enlaces (vínculos) que comuniquen con portales operados por terceros independientes del sitio web de la Agencia de Viajes Tour Operador SUNSHINE TRAVEL PERU

La Agencia de Viajes Tour Operador SUNSHINE TRAVEL PERU no tiene ningún control sobre los mismos y no se responsabiliza de sus contenidos. La inclusión de estos sitios en el sitio web de la Agencia de Viajes, no implica ningún tipo de asociación con dichas terceras partes ni sus operadores. Este Sitio Web tiene conexiones con otros sitios web, por favor tenga en cuenta que cuando usted entra en uno de estos enlaces, usted está entrando en un portal ajeno al sitio en internet La Agencia de Viajes Tour SUNSHINE TRAVEL PERU y éste, no tiene, por tanto, ninguna responsabilidad. Se aconseja que lea las instrucciones de dichos sitios sobre la privacidad de los mismos, ya que estas pueden ser diferentes de las ofrecidas por esta Agencia de Viajes Tour Operador SUNSHINE TRAVEL PERU. Por supuesto, usted es el único responsable de mantener el secreto de sus contraseñas y de la información contenida en su cuenta de usuario. Por favor sea muy cuidadoso con esta información.

Servicio de ayuda

Uso de carteleras, salas de charla y otros foros de comunicación Si el sitio contiene carteleras, salas de charla y otros medios o foros de comunicación de mensajes. Usted, como usuario de los mismos, acuerda enviar y recibir solo mensajes y material que sea apropiado y que esté relacionado con el mismo. Como ejemplos del mal uso del foro estarían:

-Defame, insult, abuse, harass, threaten and violate the legal rights (such as the right of privacy and publicity) of third parties.
-Publishing, distributing, announcing or disseminating any type of defamatory, discriminatory, obscene, indecent or illegal information or material.
-Upload files that contain software or other material protected by intellectual property (or copyright) laws unless such authorship and rights are owned or all relevant permissions for use have been received.
-Upload files that contain viruses, are corrupt or contain any type of programs or code that may damage the operations of third party computers.
-Remove any attribution of authorship, legal notifications, property designations and/or trademarks in any system file.
-Falsify the origin of the source, the computer program or any material contained in the uploaded file.
-Advertise or offer the sale of goods and/or services, carry out surveys, contests or send chain letters. Downloading any file uploaded by any other user to a forum knowing that it should not be legally distributed in such a manner.
-As a user you accept that the forums are for the use of public and not private communications. Likewise, you accept that the talks, conferences, bulletins and other communications between other users are not endorsed by this Travel Agency, or its affiliates, and that such communications will not be considered for review, virus control and / or approved by this Travel Agency. Travel Agency or its affiliates. This Travel Agency reserves the right to remove any content from a forum without prior notification, as well as the full right to deny, at its discretion, access to any portal user or any part thereof without prior notice.

COLRESERVAS – PRIVACY NOTICE

Below,  SUNSHINE TRAVEL PERU EIRL  clearly exposes the use that will be made of the data provided, in accordance with compliance with Law 1581 of 2012 and Decree 1377 of 2013.

Los datos personales proporcionados se deben a la relación comercial desarrollada por la solicitud de reserva o cotización de tiquetes aéreos, hoteles, paquetes turísticos, autos y cruceros entre otros. Dicha información está siendo suministrada expresamente por usted como usuario a través del actual formulario y requiere su autorización para continuar con el tratamiento de dicha información para las siguientes finalidades:

• Achieve efficient communication related to our products, services, offers, promotions, alliances, contests, content and other activities and thus facilitate general access to their information.
• Send information on the destinations and plans requested from the communication with our call center or agencies, through our national telephone numbers and web portals.
• Evaluate the quality of our products and services through satisfaction surveys and carry out studies on consumption habits, preference, purchase interest, product testing, concept, service evaluation, satisfaction and others related to our services.
• Carry out marketing activities, promotion, advertising, billing, collection, collection, service improvements, consultations, verifications, control, enabling means of payment, fraud prevention, as well as any other activity related to our current and future services and offers. for the fulfillment of contractual obligations and our corporate purpose, through any means directly.
• Provide support for our services through our Customer Service Department.
• Take the necessary steps to comply with the obligations inherent to the services contracted with  SUNSHINE TRAVEL PERU EIRL • Control and prevent fraud in all its forms.
• Facilitate the correct execution of purchases and provision of contracted services. We remind you that the use of personal data is only for the use of  SUNSHINE TRAVEL PERU .

By accepting the terms and conditions set forth below, you then accept the use of your personal data for the points already indicated. The rights that assist you as the owner of the information are: to know, update, rectify and request the deletion of your personal data; request proof of authorization granted; be informed about the use that is given to your personal data; submit complaints for violations of the provisions of the personal data regulations; revoke the authorization granted and consult the previously authorized personal data free of charge. If at any time you request to exercise these rights, that is, if you want your personal data to be deleted from our databases under the terms of Decree 1377 of 2013, you can contact the customer service line at 3206935634; SUNSHINE TRAVEL PERU EIRL   may continue to process the personal data contained in its databases.